Terms of service

These terms apply when you use tomiselect.co.nz, our apps or our Queen Street store, and when you buy from us. “TOMI SELECT”, “we” and “us” means TOMI SELECT Limited, a New Zealand company based at 12 Queen Street, Auckland CBD 1010.

By placing an order or creating an account you agree to these terms. If you buy as a consumer, nothing in them limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be contracted out of.

You must be 16 or over to create an account, and 18 or over to buy membership or make a purchase without a parent or guardian. Keep your password private; you are responsible for activity on your account.

We may suspend accounts used for fraud, reselling limited drops in breach of per-customer limits, abusing promotions or harassing other members.

Prices are in New Zealand dollars and include GST. Orders to Australia include duties and taxes at checkout.

Your order is an offer to buy. A contract forms when we email you to confirm dispatch or that your order is ready to collect. If a price or stock level is shown in obvious error, we will contact you and you can choose to continue at the correct price or cancel for a full refund.

Limited drops may carry a per-customer limit. Early access for members starts at the time shown on the drop page, in New Zealand time.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, TOMI gift cards, store credit and TOMI Rewards points. Card payments are processed by Stripe; we never see or store your full card number.

Points are worth NZ$1 for every 100 points and cannot be exchanged for cash.

Delivery options, costs and estimated times are shown at checkout and on our delivery page. Estimates are not guarantees, but if your order is significantly late we will make it right.

Risk passes to you when the order is delivered to your address or collected in store. Click & Collect orders are held for 14 days, after which we refund them less any delivery fees.

You can return most pieces within 30 days of delivery if they are unworn, unwashed and have their tags attached. Returns are free for members; otherwise NZ$9.90 is deducted from your refund. Final sale, pierced jewellery, beauty and personalised items are excluded unless faulty.

Consumer Guarantees Act. Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If a product is faulty, not as described or not of acceptable quality, you are entitled to a repair, replacement or refund, and for a failure of a substantial character you can choose a refund. These rights apply in addition to our change-of-mind policy.

Pre-order pieces are marked with an expected date. We take full payment when you order, and ship as soon as stock lands.

• If the expected date moves by more than 14 days, we will email you and you can cancel for a full refund.
• You can cancel a pre-order at any time before it ships for a full refund.
• Pre-order pieces follow the normal 30-day returns policy from the date they are delivered.

TOMI Essential, Plus and Black are paid subscriptions billed monthly or annually in advance to your saved card. Prices are shown on the membership page and include GST.

• Membership renews automatically at the end of each billing period until you cancel.
• You can cancel at any time in your account. Benefits continue until the end of the period you have paid for.
• Annual plans cancelled within 14 days of purchase or renewal are refunded pro rata, less the value of member discounts already used.
• If we change membership prices, we will give you at least 30 days' notice before your next renewal, and you can cancel before it applies.
• If a payment fails we will retry for up to 7 days, after which benefits pause until payment succeeds.
• Member discounts apply to eligible products only and cannot be combined with some promotions.

Style Box subscriptions are billed when each box is curated. You can preview, swap items during your swap window, skip a month or pause from your account. Mystery Boxes are curated without a preview and cannot be swapped, but faulty items are always covered.

The “value of product” shown for each tier is based on our full retail prices for the items selected.

• TOMI gift cards are valid for 3 years from purchase, in line with the Fair Trading Act 1986, and can be used online and in store.
• Gift cards cannot be exchanged for cash, reloaded or used to buy other gift cards.
• Treat a gift card like cash. We cannot replace a lost or stolen code unless it is registered to your account.
• Store credit, including trade-in credit, is valid for 2 years and is non-transferable.

TOMI FIT, the AI stylist, the digital closet, Style Match, Style Score and TOMI AI are tools to help you choose. Renders and recommendations are a guide to colour, length and silhouette, not a guarantee of fit. Please use size guides and our stylists' notes for sizing.

Only upload photos of yourself, or of someone who has agreed. How we handle photos is explained in our privacy policy. Usage limits depend on your membership tier and do not roll over.

When you post to the community you keep ownership of your content and give us a non-exclusive, royalty-free licence to display it on our site, apps and social channels with credit to your handle. You can delete a post at any time; we will stop using it within 30 days.

Creators and affiliates must clearly disclose paid partnerships in line with the Fair Trading Act and the Advertising Standards Authority codes. Commission terms are set out in your programme agreement.

To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for any claim relating to an order is limited to the amount you paid for it. This does not affect your rights under the Consumer Guarantees Act or any liability that cannot be limited by law.

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. We may update them from time to time; the version on this page applies to orders placed while it is live.

Questions? Email [email protected] or use our contact page.